Supported Versions and Operating Systems for the Mobile App
This topic describes the operating systems and versions that TrueContext currently supports. It also describes the oldest supported version of the TrueContext Mobile App.
Available on all tiers:
Contents
Supported operating systems
TrueContext currently supports the following operating systems:
| Operating System | Version |
|---|---|
| iOS | Any device running iOS 16.0 or later |
| Android | Any device running Android 9.0 or later (10.0 or later recommended) |
| Windows | Desktop/Laptop PC–Windows 10 Version 1909 (build 18363) or later |
| macOS | Any Intel or M1 device running Big Sur (13.0) or later |
If you’re using an unsupported operating system, you can’t install the newest version of the Mobile App. As a result, you won’t have access to newer features.
Supported Mobile App versions
As of September 1, 2024, TrueContext Mobile App versions earlier than 12.0 are no longer compatible with the TrueContext service. This includes apps for iOS (iPhones and iPads), Android, and Windows.
Some users might be unable to update their app to a supported version. This can happen if:
-
The app was not installed through a public app store and automatic updates are not available.
-
The mobile device operating system is outdated and doesn’t support the updated app versions.
If you encounter these issues, work with your organization’s IT support or find out how to contact TrueContext Support.