Set up Problem Contact Email Addresses

Problem Contact Email Addresses receive notifications when your TrueContext data has processing issues. This topic describes how Problem Contact Emails work and how to configure them.

Contents

• Set up Problem Contact Email Addresses
• How Problem Contact Emails work
• Set up Problem Contact Email Addresses
• Prerequisite
• Team-Level Settings
• FormSpace-Level Settings

How Problem Contact Emails work

TrueContext sends a notification email to Problem Contact Email Addresses when one of the following data-processing issues occurs:

• TrueContext fails to process a submitted form.

• A Data Destination A Data Destination specifies where to send data from a submitted form. You can use Data Destinations to automate data sharing and storage, routing data to a specific service (such as email or cloud storage) in several different formats. execution fails.

• A Data Source Data sources, also known as "Lookups", are external sources of data that you upload or connect to TrueContext. You can reference this data in a form to populate answers or answer options. Data sources save typing, reduce errors, and make it easy to provide mobile users with only the relevant, most current data. fails to fetch data.

• A CSV export or scheduled CSV export fails.

• The team exceeds their API call limit.

We recommend that you include the email addresses of relevant system administrators in your organization.

For example, if the FTP server for an FTP destination is down, the system notifies your Problem Contact Emails. The right person in your organization can then investigate the issue.

Set up Problem Contact Email Addresses

You can add Problem Contact Email Addresses at the team level and at the FormSpace FormSpaces are where forms are stored and organized in the TrueContext Web Portal. A TrueContext Team may have multiple FormSpaces, depending on their needs. Admins can set FormSpace permissions to control which users have access to the forms in that FormSpace. level. FormSpace-level Problem Contacts override team-level Problem Contacts. This means that if you have an issue specific to a FormSpace, the system only notifies the FormSpace-level Problem Contacts. If you don’t configure FormSpace Problem Contacts, the system notifies your Team Problem Contacts.

Prerequisite

You must be a TrueContext Admin user.

Team-Level Settings

1. In the Web Portal, go to Your Name > Team Settings The Team Settings page is the page where an admin can manage their team's account and edit certain information, such as assigning a Problem Contact Email Address, toggling push notifications, and viewing the account's billing information..

   

   Result: The system opens your Team Settings on the General tab.

2. Under Problem Contact Email Addresses, enter up to 12 email addresses separated by a comma, semicolon, or new line.

3. Select Update to save your changes.

FormSpace-Level Settings

1. Go to Manage Forms > List FormSpaces.

   

   Result: The system opens a list of your FormSpaces.

2. Find the FormSpace you want to update. Select the settings icon, and then select Update.

   

3. Under Problem Contact Email Addresses, enter up to 12 email addresses separated by a comma, semicolon, or new line.

4. Select Update to save your changes.

   Note:Keep in mind that this setting overrides the team-level Problem Contact Email Addresses.