Customize TrueContext with your Brand and Logo

Contents

Available on all tiers:

Essentials
Advanced
Enterprise

Note:Customers on the Essentials tier can only customize documents.

About

Custom branding allows teams to use their own logo/header:

  • in the TrueContext Mobile App (for iOS and/or Android devices)
  • in the Web Portal
  • on PDF/Word/HTML documents

This feature can help enhance your organization's professional image and heighten the confidence of customers as they are filling in or signing forms. Custom branding also allows you to choose a "light" or "dark" theme for the Mobile App and the Web Portal. With custom branding configured, the TrueContext "checkmark" background will also be removed from the background of the empty Forms, Inbox, Drafts, Outbox, and Sent Box screens.

Important Notes:

  • The TrueContext app icon on the mobile device home screen is not affected by custom branding, nor is the app login screen.
  • The Android and iOS light and dark theme colors differ slightly. Your logo image should have a transparent background for best results.

 

Set up Custom Branding

In the Web Portal:

  1. Enter the Team SettingsClosed The Team Settings page is the page where an admin can manage their team's account and edit certain information, such as assigning a Problem Contact Email Address, toggling push notifications, and viewing the account's billing information. by hovering over your username in the main menu. This option will only appear for TrueContext Admin users.

    User options "User Profile" and "Team Settings"

  2. Select the Custom Branding tab on the resulting screen.

    Team Settings page showing the Custom Branding tab selected.

  3. Hover over the dropdown beside Actions and select Configure Custom Branding.

    Actions drop-down menu shows how to select "Configure Custom Branding"

  4. Select the check mark beside the platform you would like to add custom branding to. Choose a theme and upload a logo. The recommended banner logo size is: 1200px x 400px.

    Selected "Apply Branding to Android Devices" to expand setup menu

  5. Note: Branding changes may take up to 10 minutes to take effect.

Android Devices

Logo

The ideal logo size for Android devices is 1200x400 pixels.

Note that on the Android App, when custom branding is turned on, your TrueContext team name ("Documentation Demo" in the examples below) appears on the device if you don’t upload a logo.

Theme

Select a light or dark theme to suit your branding. Note: Light theme is only available for clients running an Android version greater than 4.0. All devices operating on an older version of Android will display your chosen branding information in our default dark theme.

Samples:

Default No Logo Logo

The default home page of the Android app displays five tiles: Forms, Inbox, Drafts, Outbox, and Sent.

The home page of the Android mobile app that shows six tabs: Forms, Inbox, Drafts, Outbox, Sent, and Search. The banner at the top of page shows the team name "Documentation Demo" as custom branding.

The home page of the Android mobile app that shows six tabs: Forms, Inbox, Drafts, Outbox, Sent, and Search. The banner at the top of page shows an image that says "Your logo here!" for custom branding.

iOS Devices

Logo

The ideal logo size for iOS devices is 1000 x 290 px (500 x 145 pt).

Note that in the iOS App, when custom branding is turned on, your TrueContext team name ("Documentation Demo" in the screenshots below) will appear on the device if you have not selected a logo but will be hidden if you have uploaded one. If a logo is chosen, be sure to include any desired text in the logo image.

Theme

Select a light or dark theme to suit your branding.

Samples:

Default No Logo Logo

The home page of the iOS mobile app that shows six tabs: Forms, Inbox, Drafts, Outbox, Sent, and Search. The Forms tab shows it currently has seven forms.

The home page of the iOS mobile app that shows six tabs: Forms, Inbox, Drafts, Outbox, Sent, and Search. The banner at the top of page shows the team name "Documentation Demo" as custom branding.

The home page of the iOS mobile app that shows six tabs: Forms, Inbox, Drafts, Outbox, Sent, and Search. The banner at the top of page shows an image that says "Your logo here!" for custom branding.

 

Web Portal

Logo

The ideal logo size for iOS devices is up to 60 pixels high, and up to 800 pixels wide. If "No Logo" is selected, the team’s name ("Documentation Demo" in the screenshots below) will be shown at the top of the page. If a logo is chosen, be sure to include any desired text in the logo image.

Theme

Select a light or dark theme to suit your branding.

Default (No Customization)

Default theme and banner

Dark Theme (No Logo)

Dark theme and banner with no logo

Light Theme (No Logo)

Light theme and banner with no logo

Dark Theme (With Logo)

Dark theme and banner with Placeholder logo

Light Theme (With Logo)

Light theme and banner with placeholder logo

Documents

Logo

Add your own logo to your PDF, Word, and HTML Data Record Documents. The ideal image size depends on your document settings and print settings.

Default (No Customization)

Preview of the Default document banner

No Logo

Preview of Document with no logo

Custom Logo

Preview of Document with placeholder logo

White Label

If you require more customization than the branding and logo can offer, please read: White Label Product Guide.

When requesting a white label app, you control:

  • Colors and splash screens displayed on the app.

  • Branding and icons displayed in the app and on the device.

  • Delivery of updates to your users.