Form Submission Retention and Deletion

Available on all tiers:

Retention period

You can access form submission data in the TrueContext platform for as long as your TrueContext agreement is active. When your agreement ends, TrueContext deletes form submission data in accordance with its data destruction timeline and policies, unless specific customer terms and conditions indicate otherwise.

We encourage you to develop, implement, and maintain procedures to retrieve and archive form submission data to your own systems in a timely manner.

Note:Form resources Resources are materials that field technicians can access while they work on records in the Mobile App. A resource might be a Resource Document, like a manual or a floor plan, or a Resource Image, like a schematic or a diagram. Resources are uploaded to a FormSpace and can be referenced in forms or made available in the Resource Library. and other data are also stored until you delete them, or until your TrueContext agreement ends.

Form submission deletion process

Each of the following events triggers the deletion process:

• You delete your own form submissions using the TrueContext web portal or API endpoint.
  Result: The data is deleted immediately from the TrueContext servers and 45 days later from the Disaster Recovery storage:
  
  • Delete a specific form submission
  • Bulk delete all form submissions
  • API: Form Submission Retrieval and Deletion

• You terminate your TrueContext agreement.

  Note:Upon termination of your TrueContext agreement, you can no longer access your form submissions.

  Result: Your form submissions are retained on the TrueContext servers for seven (7) days, and permanently deleted from TrueContext Disaster Recovery storage forty-five (45) days thereafter.