User Roles
A user’s role controls what they can see and do in the TrueContext Web Portal and Mobile App. An Admin user selects a role when creating a new user and can adjust a user’s role from their User Profile. This topic describes what a user can do with each role in TrueContext.
Available on all tiers:
Contents
Mobile-only
Many field technicians only use the TrueContext Mobile App and don’t need full access to the Web Portal. The Mobile-only user role is ideal for field technicians. A Mobile-only user can:
- Submit records from their mobile device in FormSpaces where they have the Can Submit permission.
- Change their own password and name in the Web Portal.
- Change the language and preferred time zone that displays in the Web Portal.
- Add contact and organization details.
User
Users have more access to Web Portal functionality than Mobile-only users. A User’s access depends on the groups they’re in and their FormSpace Permissions. A User can, with the relevant permissions:
- Submit records from their mobile device in FormSpaces where they have the Can Submit permission.
- Log into the Web Portal to view their own submitted records in FormSpaces where they have the Can Submit permission.
- Change their own password and name.
- View submitted records from other users in FormSpaces where they have the Can View permission.
- Create, edit, or delete forms in FormSpaces where they have the Can Create permission.
- Create, edit, or delete Data Destinations
, Data Sources
, Documents, and Resources in FormSpaces where they have the Can Create permission.
Admin
Admin users have the highest level of access to a TrueContext team. In addition to functions covered by the Mobile-only and User roles, Admin users can:
- View all dispatched and submitted forms across the team.
- Create, edit, and delete forms.
- Manage all Forms, FormSpaces, Users, Groups, Data Destinations, Documents, and Data Sources in their TrueContext team.
- Set up corporate login (Single Sign-On) and security restrictions.
- Configure a Password Policy. They can also expire all existing passwords to force password changes.
- Set up Self-Registration for their team.