Question Type: Information Label



Information Labels are static text labels that can be added to your forms to display information. They are used to show static text, such as instructions, terms and conditions, or other messages to your users.

Note:Information Labels have a maximum of 4000 characters. For text that exceeds this limit, use multiple Information Labels or set up question help.

  • If you need to include a lot of text in an Information Label, consider putting it in help text instead so that your mobile users don't have to scroll past it every time they use the form.
  • You can use question text formatting to apply common markdown styles (such as lists, headings, bold type, and italics) to your question.

Below is an example of an Information Label question on an iOS device:


Form Builder

In the Form Builder, the Information Label question appears as shown below:


The Question Edit screen for the Information Label question type has three tabs: General, Properties, and Help OptionsClosed Help Options are ways to add help content, such as YouTube videos, web pages, text, or images, to questions in a form. Mobile users simply tap the help icon next to a question to see the help that the form designer provided.. This article will go through each of the tabs.



Unique ID

The Unique IDClosed A Unique ID refers to the specific identifier of a question, form page, form section, or Data Destination. Unique IDs are used as reference points when pulling data for conditional logic, Analytics projects, Data Destinations, and Documents. is the reference for the question. For more information on Unique IDs, read: Overview: Unique IDs. It can either be auto-generated based on the question text, or customized.


Restrictions control how your mobile users interact with a question. They can be set on the question itself or controlled by Conditional Logic.

The following table shows which restrictions you can set for the question type. Note that:

  • indicates a restriction that you can configure.

  • * indicates a restriction that is always on.

  • ✘* indicates a restriction that is always off.

Required Read-Only Hidden on Device Hidden on Reports

Keep question width to 100%

(Side-by-Side SectionsClosed Side-by-Side Sections display questions and answers in a condensed, two-column layout. This can make it easier and faster for field users to scan, complete, and confirm the answers in a form. only)

Information Label ✘* * *

* The Information Label question type is automatically set to "answered" and Read-Only. You cannot change these settings.


The Properties tab for the Information Label question type allows you to set whether the question and page are always shown in downstream workflows such as documents or reports.


Help Options

Adding "Help" content to forms gives mobile users access to support and other resources out in the field. Help content is available to users through a button embedded beside a question. Any question in the form can include a link to YouTube videos, web pages, or work instructions.

For more information on Help Content, please read: Add Help Options to Questions

Restrictions vs. Settings: Visible on Reports

Forms are frequently configured to hide pages with no answers on documents and reports. Pages that contain only Information and Resource Image questions are hidden by default. For more information about how to override the document and form-level settings for a particular question, see the topic How To: Ensure Information Questions are Always Shown on Documents.