Multi-Language Document Setup Options

A Multi-Language Document is an output document that's linked to a Multi-Language FormClosed A Multi-Language Form is a form that’s set up with different translations so that field users can choose their preferred language. Translated content includes page and section names, question text, help text, and other form content.. You can set up a Multi-Language Document to render in the languages that your field users, systems, and customers need. For example, if your company uses Spanish, and your customers use English, set up a document to generate a file for each language. This topic describes at a high level when documents need translations and how to set translations up.

Available as an add-on to the Advanced and Enterprise tiers:

Advanced +Add-on
Enterprise +Add-on


When does a Multi-Language Document require translations?

A document becomes Multi-Language when you attach it to a Multi-Language Form. The system has translations for most of the document content, so the document doesn’t always require additional translations. The following table describes when a document requires extra setup to ensure all the content is translated.

If your Document type is... And... Then...
XML or JSON Not applicable No setup is required.

Standard PDF, HTML, or Word.


You didn’t add static text to the:

  • Output File Properties

  • Document Header

  • Document Title

  • Additional Information

  • Footer

  • Table column headers set in the Table Layout

No setup is required.

You added static text to the:

  • Output File Properties

  • Document Header

  • Document Title

  • Additional Information

  • Footer

  • Table column headers set in the Table Layout

Set up Additional Languages to provide translations for the static text that you entered.

Procedure to set up a Multi-Language Document

  1. Set up a Multi-Language Form.

  2. What type of Multi-Language Document do you want to set up?

    • If you want to set up a JSON or XML document, go to step 5.

    • If you want to set up a standard PDF, Word, or HTML document, go to step 3.

  3. Set up a standard PDF, Microsoft Word, or HTML document, and then select a Source Language. The Source Language indicates the default language for the document when translations aren’t available or when you add the document to a non-Multi-Language Form.

  4. Does your document require extra setup?

  5. Add the document to your form outputs. You can add it directly or as a Data Destination attachment.

    Do you want to choose specific languages for your document?

  6. When a user submits a Multi-Language Form, the system combines the following items to produce a document in the specified languages:

    • Form translation file for the language of the submitted form

    • Submitted form answers, as entered

    • Document translation file for the selected languages, if applicable.

      Tip: If the document doesn’t have the specified languages set up as Additional Languages, the system renders the document as follows:
      • The document metadata automatically renders in the correct language.

      • Document details, such as headers, footers, and properties, render in the document’s Source Language.