Windows App Settings

You can use the TrueContext Mobile App as soon as you install it—just open the app and sign in. For more information and setup options, navigate to your Settings. You can check the app version, change notifications, reset your password, add a passcode for extra security, or get help from Support. This topic describes the options and information available in the Windows app settings.

Info:We’re now TrueContext.


Access the Settings

You can start work right away without changing any of the default settings. Some of the settings that you might want to check include:

Setting Description
Change Password Reset your account password.
Log Out Sign out and delete any Drafts and forms in your Outbox.
Contact support Get help by phone or email, or go to our self-service website.
Account Customize how you capture and display information on your app, including alerts for specific actions.
Passcode lock Set up an app-level passcode for added security.

Access the TrueContext Settings from the gear icon in the bottom right of the Home screen.

The home page of the ProntoForms for Windows app. At the bottom right, select the gear icon to open the app settings



This shows you the username of the signed-in user. If the app shows the wrong username, sign out, and then sign in with the correct username.

View Account Details

This page lists your team and user information. You can also view and edit your contact information here.

Change Password

You can change your account password from the app—you don’t have to go to the Web Portal to change your password. Use your new password the next time you sign into the app or Web Portal.

Tip:You must know your current password in order to create a new one. If you can’t remember your password, go to the Web Portal, select Forgot Password and enter your email address. The system sends you an email that includes a link and instructions to reset your password.

"Change Password" overlay in the Windows app. The user enters their current and new password, then selects "Change".

Log Out

This action logs you out of the Mobile App. When you log out, the system permanently deletes all Drafts and Outbox forms and resets app settings to their default values.

Warning:Deleted data can’t be recovered.


Image quality settings


Image resolution (Resolution) and file size (Compression) both affect image quality.

Note:Your admin can set a maximum resolution and file size in the question properties. This limits the image and file size, regardless of your app-level setting. If the admin chooses to Use device settings, your app-level settings determine the image quality.

You only need to change the image settings when:

  • Your device is low on storage space.

  • Your admin doesn’t know how large the images should be to display properly.

  • Your admin has selected Use device settings.

The Resolution setting controls the size of the image itself. The larger the image, the better the resolution (quality). The Medium (default) option works well in most cases.

Tip: Only choose a large image size when you really need to. A form that has lots of large images increases the form submission size, processing times, and data usage on the mobile device.

There are four Resolution options:

Option Maximum length of the long edge
Small 640 pixels
Medium (Default) 1024 pixels
Original Original resolution and display size
Custom Custom value


The Compression setting controls the size of the image file. A higher compression reduces both the file size and the image quality.

Tip:If you choose a higher compression, we advise that you also choose a smaller Resolution.

Advanced settings

Repeat row settings

Confirm row copy

Display a prompt to confirm that you want to copy a row from a Repeatable Section Summary Table. The prompt displays when you open an existing entry and select the copy icon. From the Summary Table, you can also select and hold (or right-click) the row and then select the copy option.

Confirm delete row

Display a prompt to confirm that you want to delete a row from a Repeatable Section Summary Table. The prompt displays when you select and hold (or right-click) the row and then select the delete option.

Other settings

Confirm send

Display a prompt to confirm that your form is ready to send. This gives you a chance to go back and edit the form before you send it.

Confirm discard

Display a prompt to confirm that you want to discard changes to an open form.

Note:We recommend that you keep this enabled to prevent accidentally losing work that you’ve completed.

Use preferred form language

(Available with the Multi-Language Forms add-on)

This setting shows that you selected the Make this my preferred language option when you opened a form.

To switch off this setting, set Use preferred form language to Off.

Result: The app saves the previously selected language in case you want to use it again.


Send forms to support

Send an email that includes a zip file version of a form in your Outbox.

Send drafts to support

Send an email that includes a zip file version of a form in your Drafts list.

Send Logs

Send an email that includes a zip file version of logs that can help the support team troubleshoot any issues.

Log level

As advised by the support team, use this option to change how much information the logs collect.


Unregister device

This is an advanced setting that you shouldn’t use unless TrueContext Support directs you to.

Reset forms

The support team might tell you to Reset Forms if the forms or other data on your device aren’t working. This action re-downloads data from the server and stores it on your device. You won’t lose any information that you already entered in a form.

Passcode lock

For added security, you can set up an app-level passcode. After you set up a passcode lock, the Mobile App prompts you for your passcode the next time you open the app. Only a user who knows the passcode can access TrueContext data.

The Windows Mobile App does not support Hello Fingerprint or Hello Face as alternatives to entering a passcode.

Info:The topic TrueContext Mobile App Passcode Lock describes the passcode lock setting in more detail.

Erase all content... option

When you set up your passcode, you can also choose to Erase all content… after 10 failed passcode attempts. Switch this option on to permanently delete all drafts, pending submissions, and app settings.

Warning:You can’t get the local data back once it’s deleted.

Change Passcode

You can change your passcode any time after you set it up. In the Passcode Lock Settings, select Change Passcode. The app prompts you to enter your old passcode, and then to enter and reenter your new passcode.



Displays the version and build of the installed TrueContext Mobile App.

Tip:We recommend that you always run the most recent version of TrueContext.

Terms of Use

Opens a browser that displays the TrueContext Subscription Agreement.

Privacy Policy

Opens a browser that displays the TrueContext Privacy Policy.

Contact support

Select the Support email address, phone number, or URL to start an email, phone call, or web browser. By default, this is the contact information for TrueContext Support, but a TrueContext Admin user can customize this information.

Third Party Libraries

Displays a list of the open source libraries and APIs used by the TrueContext for Windows app.